WHAT IS PRE-ORDER?

PRE-ORDER is when an item is currently out of stock. We at CARAMELLA would hate for you to be disappointed so we offer a MADE TO ORDER service which allows you to purchase the item and for us to make it. 

The sizes are generic and a size guide is available to be viewed online.

PRE-ORDER items take an estimated 14 WORKING days to be produced (not including weekends) or bank holidays etc. Sometimes due to extraneous factors e.g. delay in postal services, PRE-ORDERS can take a couple days longer. 

CARAMELLA will not be held responsible for any delays out of our control *mentioned above*. This is very unlikely to happen, but can occur so please order in advance.

PRE-ORDERS CANNOT BE CANCELLED under any circumstance once production has started. 

PRE-ORDERS are exchange only for CREDIT as they are made to order. Credit is store credit which can be used on IN STOCK items only. Should your pre-ordered item be unsuitable, please return including your returns form using the instructions provided. 

The retuned pre-order must reach us 7 days from the DATE you received the item in order to receive a credit note. Returns out of this period will be denied and the customer will be required to pay to receive the item back. 

Any questions, do not hesitate to email our customer service: caramellatradings@gmail.com

Love, CARAMELLA